Privacy Policy

Who we are

LunaVeil at lunaveilstudio.com is operated by 广州霖樾商贸有限公司. For a privacy question or request, use our Contact page.

Information you provide

• Contact enquiries. We collect the name, email address and message you submit so we can respond and keep a record of the enquiry. Submissions are stored privately in our website administration.
• Newsletter sign-ups. If you choose to join, we store your email address, your consent and the time of sign-up. A contact enquiry does not enroll you in the newsletter.
• Cart, checkout and account details. Information you enter, such as a shipping location or account details, may be processed to maintain your cart, calculate available totals or provide account access. Payments are processed through PayPal, including debit and credit card payments.

Please do not send payment card numbers, identity documents or sensitive personal information in a contact message.

Technical information and cookies

The site uses WordPress and WooCommerce. Essential cookies support functions such as login, cart contents and shopping sessions. Blocking these cookies in your browser may prevent those functions from working.

Website hosting and security systems may process technical information such as IP addresses, browser details, access times and page requests to operate and protect the site. Basic anti-spam measures help limit repeated form submissions. We use first-party cookies and browser storage to remember a successful newsletter signup and to avoid repeating a newsletter invitation for seven days. Signup records include the form source and consent time.

How we use information

We use information to respond to requests, operate the website, maintain shopping and account functions, manage newsletter consent, protect against misuse and meet applicable recordkeeping obligations.

Newsletter details are stored on this website. They are not automatically sent to a third-party marketing service when you sign up.

Who can receive information

Authorized people operating LunaVeil can access information needed for their work. Website hosting and technical service providers may process information to provide their services.

We may disclose information when required by law or when necessary to protect legal rights and the security of the website. PayPal processes payment information through its payment services. Google reCAPTCHA helps protect checkout against fraud and automated misuse. Order and delivery details are shared with the service providers needed to fulfill your order.

Where information is handled

LunaVeil is operated by a business in China. Service providers may handle information in other countries. Privacy protections can differ between locations.

Keeping information

We keep information for the purpose for which it was collected, including responding to enquiries, maintaining requested services and meeting applicable legal or security obligations. Retention needs depend on the type of information and the reason it is held.

Your choices and requests

You can ask us to access, correct or delete personal information, or withdraw your newsletter consent, through our Contact page. Applicable rights depend on your location. We may need to verify that the request relates to your information, and some records may need to be retained by law.

You can also control cookies through your browser settings. If you have an account, you can review the details available in My Account.

Changes to this notice

We will update this page when our information practices change. The date above shows the latest revision.